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What you need to know about playing on rungkad4d

Our terms and conditions set out how your account works, how deposits and withdrawals happen, and what we expect from you as a player.

Account creationPayment clarityWithdrawal process
rungkad4d What you need to know about playing on rungkad4d
GET HELP WITH TERMS

Reach out if you have questions about our policy

Live chat Our support team is live in the account menu during your session.
Email support Send queries to our policy team at [email protected].
Account settings Open your rungkad4d account, go to Security and Settings, then Policy Centre.
HOW WE PROTECT YOU

Security, data and your account rights under our terms

Data you give us

When you register, you provide your name, email, phone and payment details. We encrypt this data end-to-end and store it on secure servers. We never sell or share your information with third parties outside payment and fraud-checking.

Cookies and tracking

We use cookies to keep you logged in, track your session for fraud prevention, and remember your game preferences. You can disable non-essential cookies in your browser; essential ones let the lobby function.

Account access and closure

You can log in to your account from any device — web or mobile app — using your email and password. You can close your account anytime by requesting it in Settings; remaining balance is withdrawn to your registered payment method.

Withdrawal verification

Before your first withdrawal, we verify your identity and payment method — this usually takes under 2 hours. Subsequent withdrawals to the same method clear in under 5 minutes on DANA, OVO, GoPay and QRIS.

Disputes and chargebacks

If you dispute a transaction, email [email protected] with your account name, the transaction ID and reason. We investigate within 48 hours. Chargebacks via your bank may result in account suspension pending resolution.

Request your data or changes

You can request a copy of all data we hold about you, or ask us to correct errors in your profile. Submit requests through Account Settings or email support. We respond within 7 business days.

Frequently asked questions about our terms

Go to the login page, tap 'Forgot password' and enter your email. We send a reset link — click it to create a new password. You can then log back in immediately. If you don't get the email within 5 minutes, check your spam folder or contact live chat.

No. Our terms require that deposits come from an account registered in your own name. Using another person's payment method is a breach of our policy and may result in account suspension and funds being frozen pending investigation.

Your daily withdrawal limit depends on your account age and verification level. For new verified accounts, the limit is usually up to 10 million IDR per day. For older accounts with full identity verification, the limit is higher. Check your Account Settings or ask live chat for your exact limit.

Once we approve your withdrawal request, the transfer to your DANA wallet completes in under 5 minutes on most days. High-volume periods may add 10–15 minutes. Always check your DANA app to confirm the credit; if it doesn't arrive after 30 minutes, contact support with the transaction ID.

No. We do not sell your personal information. We share your data only with payment processors and fraud-prevention partners who help us process withdrawals and protect against theft. We never pass your details to advertisers or external marketers.

No. Our terms allow one account per person. If we detect multiple accounts under the same name, email, phone or payment method, we will close all of them and may freeze any funds pending review.

Go to Account Settings, find the Account Closure section, and submit a closure request. Any balance in your account is automatically withdrawn to your registered payment method within 24 hours. Your account data is retained for 2 years for legal compliance, then deleted.